Privacy Policy
Effective Date: Nov 01, 2023
Gecko HVAC (“we”, “our”, or “us”), operated by Gecko Mechanical Inc., respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following personal information when you interact with our website or services:
- Name
- Email address
- Phone number
- Service address
- Details related to your HVAC service request
- Any information you provide through contact forms or communications
We may also collect limited technical information such as:
- IP address
- Browser type
- Website usage data (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Schedule and provide HVAC services
- Communicate with you regarding your request
- Improve our website and customer experience
- Send updates or newsletters (only if you opt in)
3. Consent
By submitting your information through our website, you consent to the collection and use of your information as described in this policy.
You may withdraw your consent at any time by contacting us.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, such as:
- Service providers (e.g., email systems, website tools)
- Financing partners (e.g., Financeit, Affirm) — only if you choose to apply for financing
- Legal or regulatory authorities when required by law
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
However, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking
Our website may use cookies or similar technologies to:
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
You can control cookie settings through your browser.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., financing providers or government rebate programs). We are not responsible for the privacy practices of those websites.
8. Access and Correction
You have the right to request access to your personal information and request corrections if needed.
To do so, please contact us using the information below.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Gecko HVAC
(A division of Gecko Mechanical Inc.)
Email: service@geckohvac.com
Phone: (905) 955-5756
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.